Shipping policy

1. Delivery of Digital Services
At Lumiverse Solutions, our services are primarily digital in nature. These include cybersecurity solutions such as Vulnerability Assessment and Penetration Testing (VAPT), SOC compliance, managed security services, and consulting. As a service-based industry, no shipping is required, ensuring seamless digital delivery of our solutions. Upon completion of the purchase or agreement, digital deliverables will be securely shared with you via:

Email
Secure online portals
Encrypted file transfer methods
Delivery timelines for reports, assessments, or access to online tools will be communicated during project initiation and are based on the scope of the service.

2. Delivery of Physical Products (If Applicable)
For clients opting for hardware-based cybersecurity solutions (e.g., firewalls, routers, or endpoint protection hardware):
Processing Time: Orders are processed within 2-3 business days after payment confirmation.
Shipping Time: Shipping timelines vary based on your location and the carrier. Estimated delivery times will be shared upon dispatch.
Shipping Carrier: We partner with trusted shipping providers to ensure timely and secure delivery.

3. Shipping Costs
Digital Services: No shipping costs apply to digital deliverables.
Physical Products: Shipping charges, if applicable, will be calculated at checkout or mentioned explicitly in your invoice. Costs depend on product weight, dimensions, and shipping destination.

4. Tracking Information
For physical shipments, a tracking number will be provided once your order is dispatched. You can track your shipment via the carrier’s website.

5. International Shipping
Lumiverse Solutions serves clients globally. For international orders of physical products:

Shipping times may vary due to customs clearance and local regulations.
Clients are responsible for any customs duties, taxes, or fees imposed by the destination country.

6. Delayed or Lost Deliveries
If a digital service or deliverable is delayed, our team will notify you immediately and provide a revised timeline.
For physical products, in case of delays or lost shipments, please contact us at account@lumiversesolutions.co.in with your order details, and we will work to resolve the issue promptly.

7. Customer Support
For any questions regarding shipping, delivery, or our cybersecurity services, please contact us:

Lumiverse Solutions Pvt. Ltd.
F-2, Kashyapi-A, Saubhagya Nagar Pumping station, Gangapur Rd, Nashik, Maharashtra 422013
Email: admin@lumiversesolutions.com
Phone: +91 88887 89681